Accessibility statement

This website is run by University College of Estate Management. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 200% without the text spilling off the screen
  • navigate most of the website using just a keyboard

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • the site has sufficient contrast between foreground and background colours with the following exceptions:
    • light grey text on the navigation buttons have insufficient contrast
  • you cannot change colours, contrast levels and fonts on this site
  • you can’t modify the line height or spacing of text
  • we have not tested navigation of the website using speech recognition software

What to do if you can’t access parts of this website

If you need information on this website in a different format or you have a general question about accessibility contact:

We’ll consider your request and get back to you with an initial response in 2 to 5 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact:

Enforcement procedure

If you need to escalate your issue further, contact:

  • Email:
  • Complaints Officer, University College of Estate Management, Horizons, 60 Queens Road, Reading, RG1 4BS.

You can expect an acknowledgement within 2 working days and a full reply within 20 working days. If your complaint raises complex issues that cannot be answered within 20 working days, we will keep you informed of progress until we can fully respond.

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

University College of Estate Management is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

The list below is not an exhaustive list as we are still continuing our accessibility audit.

Issues with text

Some link text doesn’t make sense when read on its own (for example, ‘click here’). This doesn’t meet WCAG 2.1 success criterion 2.4.4 Link Purpose (In Context).

We plan to fix the existing links by September 2020. When we publish new content we’ll make sure link text meets accessibility standards.

Issues with images, video and audio

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 Non-text Content.

Captions are not always provided for all prerecorded audio content in synchronized media. This doesn’t meet WCAG 1.2.2 Captions (prerecorded). However, in most cases we are providing a transcript for the same.

Audio descriptions are not provided for all prerecorded video content in synchronized media. This doesn’t meet 1.2.5 Audio Description (prerecorded).

We plan to add text alternatives for all images by September 2020.  When we publish new content, we’ll make sure our use of images meets accessibility standards.

Accessing information

H5P Presentations are not adjusting to overrides of font size and spacing. This may be a limitation of the tool used and/or the settings defining the embedding. This doesn’t meet WCAG 2.1 success criterion 1.4.4 Resize Text.

It’s not always possible to change the device orientation from horizontal to vertical without making it more difficult to view the content. This doesn’t meet WCAG 2.1 success criterion 1.3.4 Orientation.

We will make another assessment as part of our next review, which will be part of our accessibility roadmap.

Disproportionate burden

There are no disproportionate burden issues within this site.

Content that’s not within the scope of the accessibility regulations


How we tested this website

This website was last tested on 16 September 2019. The test was carried out by UCEM.

We have tested the landing page of the website and we are in the process conducting an accessibility audit with a representative sample of pages.

We tested:

our blog website platform, available at

What we’re doing to improve accessibility

Our accessibility roadmap shows how and when we plan to improve accessibility on this website.

Item Timeline
Audit with representative sample of pages End of 2019
All images (excluding decorative) to have alt tags End of March 2020
All written page content to be fully accessible, including link text End of March 2020

This statement was prepared on 16 September 2019. It was last updated on 17 September 2019. This statement will be reviewed no later than 12 months from the last updated date.